Validating an Email Address Associated With Student Accounts

When students report that Garbanzo emails are not coming through for account activation or password resets, we first recommend that you try validating the email address associated with the account. This process can reveal if an email address of a student, or in the case of a minor - the parental email address, was input incorrectly, or it can also give a little more information about if a firewall may be blocking emails.

First, click on the student within your teacher dashboard. Locate the gear icon in the upper right corner (next to 'Create Individual Assignment'). Click on the gear icon and select "Validate Approval Email."

In this section you will see some more information to determine what might be happening! Some potential messages may be:

'mailbox does not exist'

In the event that the message you see is similar, you may need to update the parental email address associated with the account, or, we may need to update the student's entered email address associated with the account.

If the message that shows here looks more like the following, and says 'deliverable,' then please send our support team an email with a screenshot. The screenshot should include the Technical details section like this: